Privacy policy

Privacy Policy — KangaPup

1. Who we are

KangaPup ("we", "us", "our") is the data controller for personal information collected through this website. Contact: kangapup.info@gmail.com.

2. Information we collect

We collect information you give us directly (name, email, shipping address, phone number, order history) and information collected automatically (browsing behavior, device/browser data, and cookies — see Section 8). Payment card details are collected and processed directly by our payment processor; we do not store full card numbers.

3. How we use your information

We use your information to: process and fulfill your orders; provide customer support; send order and shipping updates; send marketing communications where you have consented (or as otherwise permitted by law); prevent fraud; and analyze and improve our site and advertising.

4. Who we share it with

We share personal data with: Shopify (our e-commerce platform); our payment processor; our product supplier/fulfillment partner, to prepare and ship your order; shipping couriers; advertising platforms for pixel-based analytics and retargeting (TikTok Pixel, Meta Pixel); and email/SMS marketing tools. We do not sell your personal information for money.

5. International data transfers

Because our supplier and fulfillment partners may be located outside your country of residence (including outside the European Economic Area), your data may be transferred internationally to process and ship your order. Where required, we rely on appropriate contractual safeguards for these transfers.

6. Marketing communications and opt-out

We only send marketing emails or SMS with your consent (opt-in), or where permitted based on a recent purchase. Every marketing message includes a clear unsubscribe/opt-out option. You may withdraw consent at any time by using that link or contacting us.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal data, and to opt out of the sale or sharing of personal information (including under the CCPA/CPRA for California residents). To exercise any of these rights, contact kangapup.info@gmail.com.

8. Cookies

We use cookies and similar technologies for site functionality, analytics and advertising (including TikTok and Meta pixels). Visitors from the EU/UK will be asked to consent to non-essential cookies via a cookie banner before they are activated. You can manage cookie preferences through your browser settings.

9. Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, tax and accounting obligations.

10. Children's privacy

This site is not directed to children under 13 (or 16, where applicable local law sets a higher age), and we do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date below.

12. Contact

Privacy questions or requests: kangapup.info@gmail.com.

Last updated: September 17, 2026.